![]() I've been a patron here before they moved to their new salon. Overall, Serenity has great potential but just needs to work on consistent customer care & quality of their painting. I've had a blow out once & the woman soaked my shirt, didn't return my hair clip & basically suggested a new less layered cut. Every time I go to us my student discount, they won't accept it.why the false advertising of specials. Additionally, I was sent a grand opening with specials including student discounts. Customer service is also lacking, I'm never offered a wine or hot stone massage any longer when waiting. For the cost, the paint should last several days. Often it chips within 2-3 days & isn't cleaned well off the cuticles. The quality of paint job really varies from person to person. Recently, unless I go at a very slow time, the service is rushed. ![]() Every patron should always have a great experience. They just need to improve their customer experience & not over schedule. No one in the place had a drink.skip this place till they get it together. ![]() To top it off, my nails and toes don't match! Also, the bottles of wine you see in the pics are there, just don't expect anyone to offer you any. While all this was happening, the manager was arguing with his staff about who was going to do what. The worst part was no one told me anything! They didn't say "hello" or "be right back", they just kept grabbing my hand and doing a little work, then left me wondering. By the end I didn't know who I was going to have to tip. After that, a new person started my pedicure (the only one who finished the job she started.and the only reason I have two stars- the massage was great), someone else game and prepped my nails, then left again. Then, someone else did come and scrape it off. One applied the tinfoil to soak off the gel, another tried to scrape it off, couldn't, and put them back on. In all, I think four or five different girls did my nails. Unfortunately, that's where the great service ended. It was busy when I arrived, but I was taken to the nail bar to remove my gel polish after about 5 minutes. I wish I could say I liked this place, but the service was seriously lacking. Against better judgement, I deviated from my regular salon because this one was closer to my home. I'm sorry but not an excuse for you unprofessional comment. Well had to time to delete my comment but not get in touch with me? Goes on to say she's been in business for 15+ years. ![]() She not only ignored my post and deleted it, but when I called to go over my problem, she did not apologize and said she saw my post and was going to reach out to me. I also tried to reach out to the owner via Instagram before writing a google review. I had planned to return to the salon to have it fixed however, the holiday is over and it is pointless to me. The third day, a HUGE chip on another finger. Not only was it more expensive from where I went in the past the second day my "gel" manicure chipped. Upon doing that, she looks at me and says "You better pay up." First and foremost we are not on a friendship level so I took that to be extremely arrogant and rude to say to a customer who is well aware that having a design on every finger was going to be a bit costly. The owner came over to look at my manicure and said how great of a job they did. ![]() Everything was going great until I was ready to pay. This time i decided to go back to Serenity since having a good experience with my girlfriend. Every year i get the same manicure/pedicure of the same design for the 4th of July holiday. I went here after having a great experience my first time however, this time was not. ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |